Frequently Asked Questions
Everything you need to know about shopping with Freez Clothing
What are your shipping rates and delivery times?
We offer flat-rate standard shipping and express options. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
How do I return an item for a refund or exchange?
We accept returns within 30 days of purchase, provided items are unworn and have tags attached. You can initiate a return through our online portal to receive a store credit or a refund to your original payment method.
How can I find the right size for me?
Size guides are available on every product page. We provide detailed measurements for bust, waist, and hips to help you find the perfect fit, as well as notes on whether a style is true-to-size or oversized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services like Afterpay and Klarna for your convenience.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes if the order has not yet been packed. Please contact our support team immediately if you need to update your shipping address.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific destination.